Privacy Policy
Last updated: 21 October 2026
This policy explains what personal information Cozmetics.pk collects when you use our website or place an order, why we use it, who we share it with, and the choices you have.
Information we collect
- Order details: your name, mobile number, delivery address and city, email (optional), the products you buy and the payment method you choose.
- Account details: if you register — username, email and a securely hashed password (we never store your password in readable form).
- Messages: what you send us by phone, WhatsApp or email.
- Online payments: if you pay by JazzCash or card, the payment is completed on the payment provider's page. We receive the payment result and a transaction reference — never your card number or wallet PIN.
- Website usage: essential cookies that keep your cart and login working and protect forms. Advertising/analytics cookies (Meta Pixel) are used only if you accept them — see our Cookie Policy.
How we use it
- To process, confirm and deliver your orders, including calling or messaging you on WhatsApp about your order.
- To handle returns, refunds and customer support.
- To prevent fraud and misuse (for example, repeated refused Cash on Delivery orders).
- To improve our website and, if you have accepted advertising cookies, to measure and improve our ads.
- To send offers only if you have agreed; you can opt out at any time.
Who we share it with
- Courier companies — your name, phone number and address, to deliver your order.
- Payment provider (JazzCash) — the details needed to process an online payment you choose to make.
- Advertising and analytics providers (Meta) — browsing and purchase events, only if you accepted these cookies.
- Hosting and technical providers that run our website on our behalf.
- Authorities, where the law requires it.
We do not sell your personal information.
How long we keep it
We keep order records for as long as needed to deliver orders, handle returns and meet accounting and legal obligations. Account details are kept until you ask us to close your account. Cookie retention periods are listed in the Cookie Policy.
Security
Our website uses encrypted connections (HTTPS), passwords are stored hashed, and access to order data is limited to staff who need it. No system is perfectly secure, so please tell us straight away if you notice anything suspicious.
Your choices and rights
- Ask for a copy of the personal information we hold about you, or ask us to correct it.
- Ask us to delete your account and personal information, unless we must keep it for legal or accounting reasons.
- Withdraw consent to advertising cookies at any time:
- Opt out of marketing messages at any time.
Children
Our shop is intended for adults. We do not knowingly collect information from children under 13.
Changes
We may update this policy; the date at the top shows the latest version.
Contact
Email info@cozmetics.pk or call/WhatsApp 03049025041 (Mon–Sat, 9 AM–6 PM).