Contact us
The quickest way to reach us is WhatsApp. Support hours: Mon–Sat, 9 AM–6 PM.
Customer FAQs
What can I buy from Cozmetics.pk?
Cozmetics.pk is an online store selling skincare, makeup, personal care, sexual wellness and undergarments products, including makeup, skincare and everyday essentials. All prices are listed in Pakistani rupees (PKR). Browse all products.
How much is delivery?
Delivery is free on orders of Rs 2,000 or more. Orders below Rs 2,000 have a flat delivery fee of Rs 200. The fee is shown in your order summary before you place the order.
Which payment methods are available?
You can pay with Cash on Delivery (pay the rider when your order arrives) or by bank transfer. If you choose bank transfer, our team shares the account details after you place your order.
Do you deliver across Pakistan?
Yes. We deliver to addresses across Pakistan, and Cash on Delivery is available. Please enter your complete address, including city, at checkout. See Shipping & Returns for details.
Can I return a product?
Unopened and unused products can be returned within 7 days of delivery. Contact us by email at info@cozmetics.pk or call 03049025041 to start a return. Return shipping is paid by the customer unless the item is defective or incorrect.
How can I check the status of my order?
If you ordered while logged in, open My Orders to see each order's current status. For guest orders, contact us on WhatsApp or call 03049025041 with your order number.
How do I contact customer support?
Call or WhatsApp 03049025041, or email info@cozmetics.pk. Support hours are Mon–Sat, 9 AM–6 PM.